Peloton is recalling over 2.2 million of its original exercise bikes due to a safety hazard that has caused multiple injuries, according to a filing by the company with the Consumer Product Safety Commission.[0] The recall notice advises consumers to “immediately stop using the recalled exercise bikes.”[1] Peloton has received 35 reports of the seat post breaking and detaching from the bike during use, including 13 reports of injuries such as fractured wrists, lacerations, and bruises due to falling from the bike.[2] The recalled Peloton original Bike model can be identified by its red “P” logo followed by the white-colored “Peloton” brand name on the bike’s frame and its non-swivel display. The PL-01 model number on the label located on the inside front fork (near the flywheel) also identifies the recalled bike. The bikes were sold for about $1,400 at Peloton and Dick’s Sporting Goods stores nationwide and online at Onepeloton.com, Amazon.com and Dicksportinggoods.com from January 2018 through May 2023.[3]
Peloton has faced its second recall.[4] In 2021, the company recalled 125,000 of its treadmills and offered full refunds because of safety hazards, mainly “adult users, children, pets, and/or objects” were “pulled under the rear of the treadmill.” The treadmill was linked to a child’s death.[4] Peloton’s shares fell more than 7% on the news of the recall, and the company’s stock is down nearly 40% over the last month.[5]
All Peloton original Bike Members in the US can avail of a free replacement seat post from Peloton.[6] The company is urging consumers to contact Peloton via phone or online to receive the free, updated seat post that can be installed at home. The recall does not affect Peloton Bike+ Members nor Peloton original Bike owners in the UK, Germany, and Australia, according to the company.[7]
Peloton stated that their dedication to ensuring the safety of their Members remains firm.[8] Peloton deemed it necessary to take the initiative in approaching the CPSC with regards to this matter and to act quickly and collaboratively in determining a solution.[8] Consumers can call Peloton toll-free at 866-679-9129 from 6 a.m. to 12 a.m. ET, 7 days a week, or visit Peloton’s website for more information.[9]
In 2021, Peloton Interactive agreed to pay a $19 million fine after failing to quickly notify regulators of a known defect in its Tread+ exercise machines and knowingly selling the defective treadmills.[10] With the recall of its bikes, Peloton faces another setback and will need to regain consumer trust as it addresses safety concerns.
0. “Peloton Recalls 2.2 Million Bikes After Numerous Reported Injuries” The Daily Beast, 11 May. 2023, https://www.thedailybeast.com/peloton-recalls-22-million-bikes-after-numerous-reported-injuries
1. “Peloton recalls 2.2 million bikes with seat posts that may break while in use” CBS News, 11 May. 2023, https://www.cbsnews.com/news/peloton-recall-2-2-million-bikes-seat-post-injury-risks
2. “Peloton Bike Recall: What Owners Need to Know” The New York Times, 11 May. 2023, https://www.nytimes.com/wirecutter/blog/peloton-bike-recall-may-2023/
3. “CPSC recalling 2 million Peloton bikes because of faulty seatpost” Bicycle Retailer, 11 May. 2023, https://www.bicycleretailer.com/recalls/2023/05/11/cpsc-recalling-22-million-peloton-bikes-because-faulty-seatpost
4. “Peloton bike recall: 2 million bikes could have a faulty seat” Vox.com, 11 May. 2023, https://www.vox.com/culture/2023/5/11/23720033/peloton-bike-recall-2-million
5. “Peloton Shares Plummet 7% As Exercise Company Recalls 2.2 Million Bikes” Forbes, 11 May. 2023, https://www.forbes.com/sites/brianbushard/2023/05/11/peloton-shares-plummet-7-as-exercise-company-recalls-22-million-bikes/
6. “Peloton Original Bike Recall – Peloton Support” One Peloton, 11 May. 2023, https://support.onepeloton.com/hc/en-us/articles/14762167850260-Peloton-Original-Bike-Recall
7. “Peloton recalls more than 2 million exercise bikes because of seat issue” WPTV News Channel 5 West Palm, 11 May. 2023, https://www.wptv.com/money/consumer/recalls/peloton-recalls-more-than-2-million-exercise-bikes-because-of-seat-issue
8. “Peloton Recalling More Than 2 Million Bikes Over Fall Risk — See If Your Bike Is Included” PEOPLE, 11 May. 2023, https://people.com/sports/peloton-recalling-more-than-2-million-bikes-fall-risk/
9. “2.2 Million Peloton Exercise Bikes Recalled; ‘Immediately Stop Using’, Gov’t Says” NBC New York, 11 May. 2023, https://www.nbcnewyork.com/news/recall-alert/2-2-million-peloton-exercise-bikes-recalled-immediately-stop-using-govt-says/4324576/
10. “Peloton is recalling nearly 2.2 million bikes due to a seat hazard” WBUR News, 11 May. 2023, https://www.wbur.org/npr/1175525210/peloton-recalls-exercise-bikes